Birthday Q & A
To help us ensure a great party, we ask you to please read the following thoroughly
and contact us with any questions or concerns before your party.
If you booked a package party, please see the optional add-ons below.
30 min at the Lounge $99
60 min at the Lounge $185
30 min at the PLAYspace $149
60 min at the PLAYspace $285
Corkage fee $20 (Available for VIP lounge bookings only)
Outside catering fee of $35.
Other catering & decoration options available at additional cost
We will call a few days before your party to review your information and get a confirmed guest count but feel free to contact us at any time with questions or concerns.
Please ask your guests to arrive 5 minutes earlier. We pack a lot of action into our parties and generally cannot delay the start of scheduled activities.
Please ask your guests to sign the waiver online to save time at the start of the party. Sneakers (close toe sports shoes with a pliable rubber sole) are required.
FOOD AND DRINK
You are welcome to bring outside catering for a flat fee of $35 if it is not food that we serve through our catering menu.
PAPER GOODS AND DECORATIONS
We provide basic paper goods, including cups, napkins, plates, forks, etc. You are welcome to bring your own supplies, including decorations, but you may be unable to decorate your room until your party’s scheduled start time. Please do not bring sparkles, confetti, silly string, or any other favors or decorations that are difficult to clean up quickly. Please be sure to provide paper goods for adults for all food not ordered through our catering menu, as we only provide paper goods for kids.
Every party has a Party Concierge, who will keep the party on schedule and keep the kids moving from attraction to attraction. We ask parents to help enforce our rules if any child creates a safety hazard.
Our parties are scheduled for 1.5 hours. Please keep this time frame in mind since we may need to prepare your party room for the next scheduled party.
OTHER PLAYERS IN A PLAY AREA DURING PARTIES
Most parties are mixed with other players in the PLAY area. We cannot promise that your party will be alone in the PLAY area or that your guests will play only with kids around their age. If you believe you must have an exclusive PLAYtime please contact us well in advance of your party to discuss PLAYtime buyout options.
NO PERSONAL CHECKS will be accepted for the final payment. All deposits are non–refundable or transferable as we block out the date in our calendar once the deposit is received. Once we receive your deposit we will send you a confirmation email for the party shortly after.
If you have any concerns regarding the above guidelines, please call - we are happy to discuss your concerns with you.